If you purchase standard* items online but change your mind, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us in writing within 14 days of receipt that you wish to cancel your order. Notification can be made via post or email to Glendining Signs Ltd. A1 Access Twelve, Station Road, Theale, Reading, Berkshire RG7 4PN or [email protected].
Once we receive your request to cancel your order we will respond in writing (this may be via email) to confirm and detail your claim and give further instructions.
You will be required to return the unwanted goods at your own cost, packed in such a way that they remain in their original condition within 14 days of confirmation of your cancellation claim. Any damage or degradation of product from its original condition may reduce any amount refunded to you.
Refunds will be made by the same method as payment and will be refunded back to the original source of payment. Refunds will be made within 14 days of receipt of returned goods.
If any of your items arrive damaged, faulty or incorrect you must notify us at your earliest convenience to enable us to rectify the situation. You can call us on 0118 932 3788. If a package arrives to you clearly damaged, please refuse delivery or at the very least sign for it as “damaged”. Once we have been notified of any problems we will begin an internal investigation. We will often request that you email photos of the problem if possible as this speeds up the process. Once your claim has been validated we will do our very best to rectify the situation as soon as possible by whatever means necessary.
* Under the Consumer Contracts Regulations 2013 goods that are bespoke or custom made to your specifications are exempt as by definition they cannot be re-sold. These bespoke items therefore do not qualify for the 14 day cooling off period. Items of this type may only be refunded or replaced if they have been supplied incorrectly or are faulty or damaged.